Sold a mattress, but the buyer is requesting a refund, claiming it has mold. I don’t believe it’s mold—what should I do?
Shocking assertion or misunderstanding? Imagine that it sells a brand new mattress to a satisfied customer just to receive a few days later with an alarming accusation-the product is a form. Could it be a real defect, an environmental problem or even a fraud attempt? As a seller, navigation requires the balance of professionalism, adherence …