The Note That Backfired: What Happened When I Answered with Kindness
How a Smile and a Note Turned a Frustrating Night Into a Lesson in Empathy Have you ever been on the receiving end of someone else’s frustration, and it felt completely unearned? I did—one evening while waiting tables—and what unfolded taught me that even the smallest acts of composure and honesty can completely transform a …
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