Jeff Bezos Made a Call to Amazon’s Customer Service During a Meeting — and It Got ‘Uncomfortable’
Even the mightiest corporations—valued in the billions—aren’t immune to glitches, especially in customer service. Jeff Bezos, Amazon’s founder and former CEO, recently shared a revealing anecdote that underscores why leaders must look beyond surface-level metrics. In a candid moment during a team meeting, Bezos dialed Amazon’s own customer support line live—and what followed was both …