A Hostess Refused to Seat My 78-Year-Old Mother Because She “Looked Too Cheap”—Then the Restaurant Owner Came Running From the Kitchen in Tears
reasons.
Any issue involving dress, intoxication, safety, or capacity had to go to a manager.
Pricing and minimums had to be written and applied consistently.
Complaints could be reported anonymously.
Staff received customer-service and anti-bias training.
One server later told me:
“We should’ve said something earlier.”
That mattered.
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