PART 25: When the New Complaint Arrived

Six months into our reforms, a complaint arrived about a senior vice president who had shouted at an analyst during a video meeting.

Several employees believed he had threatened the analyst’s promotion.

The vice president was well liked by directors and had helped us secure an important contract.

Some colleagues urged me to settle the matter quietly.

I remembered Rosa’s question: what happens when the next person is somebody you like?

I instructed HR to use the same independent process established for leadership complaints.