It was a culture of humiliation masquerading as executive standards.

I had arrived at Calder Meridian determined to review budgets, service contracts, and staffing models.

Now I was listening to an employee explain why she was afraid to use the wrong elevator.

I asked Nia what she would change first if she were in charge.

She glanced at Judith and answered after a long pause.

“I’d make the rules the same for everyone.”

I wrote that sentence in my notebook and underlined it.