She smoothed her cardigan lapels with both hands, first one side, then the other.

“I’ve been doing this for nineteen years, and I like you, Charlotte.

I don’t say that about everybody on that floor.”

“What’s in that account?”

“Ask one more question like that in a hallway, and I’ll put a formal write-up in your file.

It’ll be the first page anyone reads at your review.” Her voice never got louder.

“Do we understand each other?”

“A write-up for what?”