“Mrs.

Vance.

I took Maya to her physiotherapist at four o’clock yesterday afternoon.

It was already booked.

She rolled in in the new chair and I was so pleased, I was so pleased with it, and Debra took one look at her from the doorway and she said: who sized that?”

And Jillian put her hand flat on the table.

“And I said nobody.

And she said: that chair is two and a half inches too wide, the back is an inch too high, the rear axle is three centimetres too far back and it has no anti-tip tubes, and Maya cannot use it.”