Fifty-One Hours
Independently verify.
Which means somebody looks at the chart.
Which takes ninety seconds.
It applies across four hospitals and about nine hundred beds.
They also changed how the bereavement boxes are given out.
They are now offered to the patient directly, and if a support person is present the nurse says a specific sentence about it being the patient’s to open when she chooses, and if the patient is not alone the nurse notes it and follows up in twenty-four hours.
That second one was Bernadette Kaur’s, four years earlier, in a second and a half, and it is now a line in a manual, and nobody there knows that.
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