They can charge you for copying and the amount is capped by law.

Nobody will ever tell you this.

There is no moment in any hospital in this country at which somebody says to a grieving family: everything that happened here is written down and you can have it.

Three. Tell the hospital there are two of you.

When you are admitted, there is a field for an emergency contact and there is usually a field for a second one and almost everybody leaves it blank or puts their partner’s brother in it.

Put somebody from your side of the family in it.