She said, on that first call: “Before I take your money I want to be clear about two things.

“One.

I don’t tell you whether anybody did anything wrong.

That’s not what this is.

I read the record and I tell you what it says, in English, and then you decide what to do with it.

“Two.

In about half of the cases where somebody comes to me like this, what they find out is worse than what they came in with.

Not legally worse.