Susan stood behind counter three and pushed her glasses up her nose with one finger as I walked up.

“Hello, Ronnie,” Susan said, her voice dropping into her formal customer service tone.

“How can I help with your personal banking needs today?”

I slid the dirt-smudged paper across the slick counter between us.

“This account was closed three years ago, Susan.”

Susan picked up the paper, read the header, and turned straight to her computer terminal.

Her fingernails tapped against the keys for almost a minute while I watched the green numbers on the screen reflect in her lenses.

“The account status is currently active,” Susan said, pushing her frames up again.