He was the general manager, a man who always looked completely unbothered by other people’s problems.

He adjusted his suit lapels when he saw me coming.

“Good morning, Miss Davis,” Thomas said.

He always used overly formal hospitality language.

“How may we ensure your complete comfort today?”

“I need to ask a question about my room block,” I said.

“The Davis wedding this weekend.”

Thomas turned to his computer monitor and typed his password.