One invoice was billed by Shoreline for a ‘facility optimization survey.’ Its amount matched a withdrawal from a subsidiary account.

The description listed a site visit on a day Harbor House had been closed for emergency plumbing repairs.

“Could they have come another day?” an auditor asked.

Lila shook her head.

“They would have to sign the visitor register.

There is no entry.”

That was not proof of a crime, but it was concrete evidence that services might not have been delivered.

The auditors requested vendor records and interviewed staff across three properties.