“Why would it do that?”

“Because the software assumes the owner blocked the hospital switchboard,” she said, taking a yellow grease pencil out of her apron pocket.

“If he didn’t mean to block us, he needs to call main admissions to reset his portal settings.”

“Did anyone leave a message?” I asked.

“The system leaves a standard voicemail whenever an appointment is overdue,” she said, wiping a spot of water off the counter with a paper towel.

“Dr.