I had expected questions about appointment schedules and workshop hours.

Instead, people raised problems beyond the walls: buses that stopped too far from accessible entrances, insurance paperwork that took months, employers who assumed a prosthetic limb told them everything about a person’s abilities.

A visitor named Henry explained how difficult it was to ask his family for help.

Before his injury he had prided himself on being the person who fixed everything.

Now he sometimes needed someone to carry groceries.

“I hate that I can’t do the same things I used to do,” he admitted, looking down at his hands.