“Those records will help establish the complaint history.”

“Does that mean they ignored him?”

“It means there were earlier reports to examine.

A result from one visit doesn’t answer every question about a smell that came and went.”

I wanted a stronger sentence.

I wanted somebody to say James had been right and everybody who dismissed him had been wrong.

Reyes returned my phone.

“We need to compare what he reported with what was checked and recorded.