“That plastic card hasn’t opened a single electronic door in this building for eleven full months.”

The walls of the consultation room seemed to tip sideways, and my legs abruptly gave way beneath me.

I dropped into the armchair because my knees simply collapsed under the weight of what he’d said.

“Eleven whole months?”

Paul sat down across from me, his elbows on his knees, staring hard at the pattern in the rug.

“Last fall, a nine-year-old boy named Lucas Ortiz was rushed into the emergency bay after he lost control of his scooter on a steep hill.”

He swallowed hard, fighting to keep himself together.