I Went to Surprise My Husband at Work—His Colleague Looked at Me With Tears and Asked, “He Hasn’t Told You Anything, Has He?”

Families were repeating paperwork.

Travel help was difficult to access.

Specialty-pharmacy appeals were poorly coordinated.

So the hospital expanded the program.

Not because Garrett was rewarded with a grand new directorship immediately.

A multidisciplinary team redesigned it.

Social workers.

Pharmacy.