“The primary account holder changed the electronic portal security access yesterday afternoon at four o’clock.”

“What exactly was changed on the accounts?”

“The online banking passwords were reset, and in-person document printing was limited to primary owner authorization only.”

She printed a narrow white slip from the little thermal printer next to her keyboard and slid it under the glass.

“This is the automatic change receipt our central system generated,” she said quietly.

“Can you tell me whether the request was made in person here at the branch?”

“It was done online through our commercial portal with Mr.