Paige looked at me first, and I offered to step outside.

When she said she wanted me close by, I stayed quiet while she described the way Gregory reacted when she complained of pain.

Ms.

Bennett explained that her role was to help families find support and to make sure young patients could talk openly with their doctors.

She gave us her contact details and told us we could ask to see her again.

I had pictured the hospital giving us one big, dramatic moment of truth.