Lucas sat in a chair in the corner with coffee and did not try to manage.

I brought lunch.

A mother came in with two school trousers and left with both and a look people get when a problem has a door instead of a lecture.

That look is the point.

Julian and I started a foundation whose work is unglamorous on purpose: helping people get identity papers, find family when family can be found, and see a doctor without performing their pain for a camera.

I will not pretend we invented kindness.