Clara’s doctors explained the follow-up, the symptoms requiring prompt attention, and the limits on what she should do while recovering.

The written instructions were reviewed rather than placed in a bag and assumed to be understood.

The discharge plan included proper postnatal home care and community assistance.

Practical contacts were confirmed.

Follow-up appointments were arranged.

The adults supporting the family understood their roles instead of all assuming someone else would check in.

A list beside Clara’s bed began to fill with names and telephone numbers.

The list was not handed to Chloe with instructions to keep everyone on schedule.