Then Mike found Vivian’s name beside an inquiry before visitor hours.

He showed us the entry, including the time.

“That is what the system records,” he said.

“It isn’t an explanation for the request.”

I asked him to retain it under an incident number.

He did.

The nurse returned and said our discharge review would take longer.

There were practical matters to resolve, and I had asked that the visitor concerns be clarified before we left.