But the hospital agreed there had been confusing communication about emergency family-contact pathways for restricted-program staff.

That deserved review.

PART 31 — MARCUS IS INTERVIEWED

Patient-experience staff interviewed him.

So did leadership because he had been part of the transplant initiative.

Not about whether he loved his wife.

About:

Was the emergency exemption communicated?

Did program leadership discourage its use?

Had Marcus represented externally or internally that the protocol made family visitation impossible?