I had been looking for a single villain who could explain every bad thing that followed the ambulance.

Instead, there were managers who gave orders, employees who followed them, people who looked away, and some who eventually refused.

The more I learned, the less simple the story became.

At work I made the mistake of taking a phone call during a rush and forgot a tray of croissants in the oven.

Malcolm found the scorched pastries before I did.

“I’ve got it,” he said, opening a window.