And I asked Arthur, on the thirty-first of October, whether she had come in about it at any point.

And he looked at the screen and said: “She asked me to confirm the beneficiary designation was still in place on eleven separate occasions between 2016 and this year.”

I said, “Eleven?”

“Approximately twice a year.

She would come to the counter, ask for the balance, and then ask whether the designation was unchanged.”

“And you told her?”

“Every time.”

He put the cloth down.