“You’re allowed to ask questions,” I said.

“If you don’t know how to do something, that’s the moment to tell me.”

He nodded, almost disbelieving.

A month later, a difficult client challenged a discrepancy Marcus had identified.

The client insisted the numbers were correct because they’d been entered by an experienced manager.

Marcus carefully showed the source documents and the duplicated payment reference.

He didn’t raise his voice.

He didn’t back down either.