The three earlier complaints would matter as context.

They were not a calendar that could be read directly off an image.

My supervisor arranged relief after the urgent calls were covered.

I completed the original dispatch entry and was asked to provide a supplementary account of the telephone conversation and location confirmation.

I went to the hospital as the call-taker for that purpose after my duty had been handed over.

I was not going there to direct treatment or conduct an interview with Mia.