Evelyn never got a name, and could not describe her beyond an approximate age and the fact that she was wearing a lanyard with something clipped to it.

I wanted to find her.

I wanted to do something enormous.

I wrote to the airline.

I wrote three times.

I was answered politely twice by a customer care team and I have kept both letters, and the second one contains the sentence we are glad our colleague was able to assist.

I offered, in writing, to fund something.

I do not want to describe the amount because it is embarrassing and because the amount is the point.