The insurance landscape had changed completely.

I did not know how to do a single one of the specific tasks in that job on my first day.

What I did know — and it took me about three weeks to realize this and it genuinely changed my understanding of my own life — was everything else.

I knew how to be talked to badly by somebody who was frightened and not take it personally.

I knew how to hold four incompatible priorities in my head and sequence them without being told.