I have taken statements from perhaps four hundred parents whose children were missing, hurt, or in a building they could not enter.

Not one of them has ever sat down.

They shout.

They cry.

They go to pieces or they go rigid or they get furious with me personally, and every one of those reactions is the same reaction, which is a person who cannot tolerate being on this side of a door.

Douglas Sinclair sat down and crossed his legs.