Then I said: “I’m going to kneel down on your right side, where I’m not in your way.

I’m not going to touch you yet.

I want you to tell me where the pain is and I want you to tell me whether you’ve got any numbness below the knee, because if you do, this is a 911 call and I don’t care who you are.”

And after about four seconds, Vivienne Bramhall said: “T11 and T12.

Compression fractures, six weeks ago.

Numbness left lateral thigh, ongoing, not new.