The account notes contained phrases such as account-holder welfare concern and temporary client protection measure.

Those phrases had been entered by an employee who had a longstanding social connection to Evelyn.

“Is that permitted?” I asked.

“We’ll review whether policy was followed and whether there was proper authorization,” Ms.

Patel replied.

“We won’t prejudge the findings.”

Mariana placed a pharmacy receipt on the table.

“I was told I couldn’t access my own money because someone else said I wasn’t well.