You cannot teach someone to feel what Bea felt looking at Junie asleep on his shoulder.

You can only find the people who already feel it, and stop treating them as though they were the least important people in the building.

The next morning at eight, he held an emergency meeting of the executive board — not in the mahogany boardroom, but in the main lobby, in front of the reception desk where it had all happened.

Bea stood there in her maroon vest, uneasy.

Bellhops, line cooks, and housekeeping staff had been summoned too; some looked frightened, some simply stunned that an owner was looking them in the eye.

Wescott laid the printed copies of Bea’s grievance files on the marble counter.