“Wescott, I barely finished high school,” she said two days later, across a sunlit conference table.

“And you understand hospitality in a way people with Ivy League degrees never grasp,” he said.

“It isn’t a gold keycard.

It’s making a person feel they belong the moment they walk through the door.

I don’t want you to change one thing about who you are.

I just want you to teach this company to see people the way you do.”