“Once the request is logged, the compliance trail is visible.

Your name will be attached to it.

If anyone questions your handling of this file, the request will be part of that examination.”

I read the procedure number and wrote it in my notebook.

“Would you be able to certify the copy?”

“If the request is approved and the record falls within my authority, yes.

I will not promise more than that today.”

I had wanted a clear answer, preferably one that would make the next step feel safe.