The least I could do, having nearly died of the failure to see people, was to learn, at last, to see this one, to say her name, to insist she say mine.

It was a small correction.

But small corrections, I had learned the hard way, are sometimes the whole of what decency requires, and the whole of what, catastrophically, I had failed at for years.

Chapter 19 — Director of Corporate Integrity

The title I had given her was Director of Corporate Integrity, and I want to explain why, because it was not the gesture people took it for.

After what I had lived through, I understood something about my own empire that I had never understood before, something that all my wealth and all my instincts had failed to teach me, and that a housekeeper had shown me in a single night.