He did.

The woman, whose name was Leah Ortiz, had kept a copy of the complaint she submitted.

It described irregular payments and pressure to approve expenses without supporting documents.

She had received no meaningful response from senior management.

Kenneth apologized to her in person, without asking for forgiveness and without suggesting that her record should solve his problems.

With her permission, the complaint went to the independent review team.

Later he told me, “I kept calling my business an empire.