She was just being who she was, when she thought no one important was looking, which is the only place true character ever lives.

Chapter 8 — The Secondary Corporate Tab

“Did you check the corporate holding block?” Lupita asked Patrick.

Patrick’s jaw tightened.

“I already checked.”

“The secondary corporate tab,” Lupita insisted, gently but without backing down.

“Executive bookings sometimes don’t propagate to the main front-desk screen on the first search.

It happens all the time.” It was, Clara noted, a thing a housekeeper should not necessarily have known, and the fact that Lupita did, that she had absorbed, over sixteen years of paying attention, the workings of systems that were not her responsibility, said everything about the kind of employee she was.