“That woman over there,” Clara said.

“Lupita.

She is the only person in this building tonight who demonstrated the values this company was founded upon.

While your front-desk team was mocking my appearance, and my flowers, and trying to send me and my daughter out into the night, Lupita stepped in.

She located my corporate booking, the one your trained agents insisted did not exist.

She brought me a crystal vase for my husband’s memorial flowers.

And she offered me genuine condolences, from the heart, for a loss she had no way of knowing about until she asked.