That is not cruelty.

It is what it means to actually protect the people a company exists to serve.

Chapter 19 — The Promotion

Then Clara turned back to Arthur, and her voice changed entirely, the arctic edge melting into something warm.

“As for Lupita,” she said.

“I want her promoted to Guest Relations Manager for the executive floor, effective tomorrow morning.

Double her salary.

Adjust her benefits package accordingly.