And nobody has ever… nobody has ever seen me like that.”

Clara reached out and placed a gentle hand on the older woman’s arm.

“You didn’t need a nametag or a fancy title for me to see who you were, Lupita,” she said softly.

“You showed my daughter and me kindness when we were tired, and grieving, and vulnerable, and when you had every reason to believe there was nothing in it for you.

That isn’t something a corporate handbook can teach.