They contacted the hospital that had received the patient.

A privacy officer facilitated a proper identity check after Lena described an urgent welfare investigation and supplied Teresa’s identifying information.

Fingerprints and medical comparison could follow if needed.

The preliminary details aligned: the patient’s age, appearance, and a surgical scar Teresa’s medical records documented.

Within the hour, Lena learned the woman had survived the collision but suffered a traumatic brain injury.

She had undergone treatment for bleeding inside her skull and was in a monitored unit.