Even before the video went viral, mall employees say they noticed something unusual with Crystal Wilsey behind the counter—tense whispers, sharp looks, and a noticeable change in her behavior that day.
Some reports suggest she had already argued with someone off-camera, while others claim there were ongoing complaints about her conduct. Yet early news coverage failed to mention these signs, leaving questions about whether the viral footage shows the full context—or just the portion intended to go public.
Crystal Wilsey, 43, a mother from Oneida, Wisconsin with a criminal history, was identified as the Cinnabon employee seen in the widely shared video shouting racial slurs at Somali customers at Bay Park Square Mall in Ashwaubenon, near Green Bay. Public records reveal prior offenses, including domestic abuse and drug-related charges.
The video captures Wilsey angrily yelling slurs and making hostile gestures toward a Somali couple. According to their cousin, Sabrina Osman—who posted the clip on TikTok—the confrontation began after the woman politely requested extra caramel on a pecan roll.
Wilsey repeatedly proclaimed, “I am racist, and you are a n—-r,” then added, “I’m racist, and I’ll tell that to the whole world,” while making threatening gestures. She continued mocking, flipping off the couple, and hurling profanities at them throughout the interaction.
Osman explained that her cousin and her husband sensed tension from the start, noting Wilsey’s facial expressions and overall attitude. When they asked about the nearly empty caramel, she allegedly erupted into verbal attacks.
Cinnabon responded with a statement on X, condemning the behavior and confirming the employee had been fired:
“We’ve seen the disturbing video from the Cinnabon bakery in Ashwaubenon, WI, and we do not condone this behavior. The former employee was immediately terminated by the franchise owner. Their actions do not reflect our values or the welcoming experience every guest deserves.”
Shortly after the incident, a GiveSendGo fundraiser emerged to support Wilsey’s living expenses and legal fees, quickly raising over $20,000. The fundraiser claims the customers provoked the confrontation, though what happened before the video remains unclear. Wilsey has not responded to media requests for comment.
🔹 Conclusion
The incident has ignited widespread debate over workplace behavior, racism, and how quickly online fundraisers can sway public opinion.
While Wilsey’s actions drew immediate condemnation and led to her termination, conflicting narratives and early financial support illustrate how polarizing such situations can become. As the investigation continues, many details about what happened before the camera started rolling remain unresolved.