When “The Customer is Always Right” Goes Too Far
Something unusual was unfolding in the office that day. What began as a routine customer complaint quickly turned into a lesson on the dangers—and absurdities—of taking the old mantra “the customer is always right” too literally.
Boss (yelling): Little Johnny, get to my office immediately!
Little Johnny: Yes, sir!
Boss: I just saw you arguing with the customer who left. Didn’t I tell you? The customer is always right. Do you understand?
Little Johnny: Yes, sir! The customer is always right.
Boss: Then explain—what were you arguing about?
Little Johnny: Sir, the customer said that you are stupid and an idiot.
Boss: That’s outrageous! And what did you say back?
Little Johnny: I told him… he’s right.
Conclusion
This brief exchange is a witty reminder of how extreme the “customer is always right” philosophy can get. While it encourages excellent service, blindly following it can lead to awkward—and hilariously uncomfortable—situations.
Little Johnny’s clever retort proves that sometimes, humor is the best tool for navigating unreasonable expectations while exposing the limits of conventional wisdom.