When Loyalty Wins: How One Employee Rewrote “The Customer Is Always Right”
When Loyalty Became the Best Customer Service The office air felt charged, each hum of the fluorescent lights vibrating with tension. Then it happened—the words no employee wants to hear: “Little Johnny, my office. Now!” A hush swept the floor. Heads turned. Hearts raced. Johnny’s stomach flipped; he knew this wasn’t about a routine chat. …
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