In the realm of client support, the expression “The client is in every case right” is a work of art, however, there are examples where a few clients refute this. A fictitious yet sharp story represents how a registration counter specialist at LaGuardia Air terminal in New York managed an impolite traveler in an expert yet entertaining way.
During a bustling Southwest Carriers flight dropping because of terrible climate, the specialist was re-booking travelers for future flights. Amidst this, an irate traveler pushed to the front of the line, requesting a top notch seat.
He hammered his ticket on the counter and proclaimed, “I Must be on this flight, and it must be Five star.” The specialist tranquilly answered that she would help in the wake of helping the others in line.
The traveler, rankled, uproariously inquired, “DO YOU Know WHO I’m?” Quickly taking advantage of the chance, the specialist got the public declaration amplifier and said, “May I ask you to focus for a moment, please? We have a traveler here at Door 14 WHO Doesn’t Have any idea What His identity is. On the off chance that anybody can assist him with his personality, kindly come to Entryway 14.”
As giggling emitted from those behind him, the man frowned at the specialist, and she answered cheerfully, “Please accept my apologies, sir. You’ll need to fall in line for that, as well.”
This made up story entertainingly features the difficulties looked by client care experts and how a shrewd reaction can bring giggling even in tense circumstances.