“Excuse me, Emily,” I said.

She locked the cart and turned around, her professional smile already back in place.

“How can I help you, ma’am?”

“I need you to open the cabin incident logbook,” I said.

Emily touched the edge of her silk scarf.

“We try to handle seating misunderstandings informally,” she said.

“He’s just a little stressed about his luggage space.”

“He made physical contact with a seven-year-old child,” I said.