We promoted several employees whose contributions had long been overlooked.

Dennis’s warehouse team presented at a regional operations conference.

Nia began coordinating a mentoring program.

Rosa served on a facilities advisory group and kept reminding everyone that a clean office was not the same as a respectful office.

The company performed better, though not every quarter was good.

Some customers left during the uncertainty.

A software rollout ran over budget.

I learned that credibility depended as much on admitting setbacks as celebrating successes.